![]() ![]() Salesforce also has customisable data reporting and business process features, such as with custom dashboards and custom automation builders, which will enable you to adapt how you work as your business grows. It offers vast options for integration on all of its plans, including social media integrations, third-party sales engagement integrations, and VoIP integrations. ![]() Salesforce is the champion when it comes to scalability. However, Salesforce’s Enterprise plan doesn’t enable you to make sales forecasts, while Freshsales’ Pro plan does – an important feature that enables you to predict business outcomes.įinally, Salesforce wins the customer support round as Salesforce’s Enterprise plan offers 24/7 live support, which isn’t available on Freshsales’ Enterprise plan. However, Salesforce’s Professional plan charges an additional £15 per user, per month to cover it, while Freshsales’ Pro plan comes with the API feature for free.īoth Freshsales’ Pro and Salesforce’s Enterprise plans score a tie when it comes to data reporting, with both offering extensive data features on all of their plans. However, the integrations round looks promising for both contenders, because both Freshsales’ Pro and Salesforce’s Professional plans come with an API feature, which is great because it allows you to create custom automations and integrations. If digital engagement is a huge part of your business process, then Freshsales’ Growth plan knocks Salesforce out in this round. Salesforce, on the other hand, offers a top-tier package that offers a wider range of features than Freshsales' most expensive plan.įreshsales’ Growth plan provides more lead communication features, such as website live chat, native VoIP, and instant messaging apps, which aren’t included in any of Salesforce’s plans. While Freshsales offers this, Salesforce doesn’t. Salesforce has more customisable features, including sales forecastsĪ free plan already lures potential customers into betting on this software. Salesforce offers 24/7 live phone support, a community forum, a knowledge base, and email and chat supportįreshsales has website live chat, native VoIP, and instant messaging apps which aren’t on any Salesforce plans Salesforce is highly scalable, has more customisation options, and has a large number of third-party integrationsįreshsales offers a website chatbot on its Pro and Enterprise plansįreshsales offers more lead capture and lead communication features such as website live chat and website chatbot Salesforce, however, wins in customisation, scalability, and customer support.įreshsales' paid plans are affordable, and it has a free plan Our research investigates all these categories, and shows that Freshsales comes out on top again for features, lead capture ability, and lead communication. ![]() What features are offered on each platform? Can they integrate with your other existing applications? Will you need to switch to another CRM provider as your business changes in size and activity? It takes the lead when it comes to pricing, scoring 4.6/5 in this category versus Salesforce’s 1/5, with Freshsales' free plan presenting a great deal.īut cost isn’t the only thing we compare. Read more + Read less -įreshsales wins the battle in several of our research categories. ![]() Freshsales, on the other hand, offers more lead generation features, such as native VoIP and website live chat, and Salesforce doesn’t offer these on any of its plans. However, Salesforce receives a poor 1/5 for pricing because it’s rather expensive compared with other systems. Salesforce offers all of its data reporting features on every plan, including a chart builder and custom reports. Salesforce also scores a perfect 5/5 in our data and reporting category because its plans come with lots of data visualisation tools to help you understand and analyse data, trends, and problems. Salesforce bags the highest score of 4.7/5 in our scalability research category because its highly flexible integration options, including with VoIP and social media platforms, empower you to integrate the software with your existing business processes, enabling your business to scale more quickly. It scores a perfect 5/5 for customer support in our research because it offers 24/7 live phone support, chat, and email whenever you need to reach Salesforce for support. Salesforce is a powerful CRM hub of connected business solution apps, ensuring a smoother workflow so that your employees can concentrate on providing an exceptional customer experience. ![]()
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